January 2nd, 2009 — audience, content, goals, public relations, reputation, writing style
Few people realize how powerful a blog can be when it comes to projecting an image to the public. Words have a power all their own and the wrong ones may sink your company’s reputation. Before you even start your own corporate blog it is very important to first come up with the image you would like the public to have of your company. Then, figure out how you want to get that image to come across. Here are some hints to help get you started.
1. Honesty is always the best policy.
While full disclosure of a company meltdown may not be the best idea, it is always important to be honest in your blogs. Never try to stretch the facts, pad your accomplishments or make your company look like something it is not. The blogosphere as it is called is an incredibly small little micro-universe and news, both good and bad, travels fast. It only takes one small slip up to tank your company’s image.
2. Be engaging and never dull.
Most people think of companies as being grey, lifeless and without any character. You can dramatically change that perception by having a blog that is engaging, fun to read and exciting. However, you have to walk that fine line between getting people interested in your company and becoming unprofessional. If necessary, try to take a few courses in creative and persuasive writing. It will definitely pay off.
3. Avoid the sales pitch.
There is a way to move products on your blog without having it sound like an informercial. Today’s blog readers don’t want to read a commercial – they want news and they want it now. Instead of blatant sales pitches, find a way to integrate your products with what you are talking about, or what is in the news right now. This way, you’re actually providing your readers with help instead of hawking your latest product in their face.
4. Be friendly and cultivate blogging relationships.
The whole point of blogging is that it is very social in nature. The whole point of corporate blogging is to bring that element into your business to help increase your customer base and build a stronger brand. By inviting popular guest bloggers in your niche, or just developing some great friendships with other bloggers, you can build a strong network between each other, and everyone wins.
It is also important to remember to be very friendly, but professional, when dealing with your readers. Never get dragged into a flame war on your blog or stoop to picking fights with readers that leave comments on your blog. In the end, you’re going to be the one that looks bad, and that is not the image you want to project for your company.
These are just a few hints to get you started on the path to presenting the right image of your company. Sometimes it helps to have a professional walk you through these initial phases and we highly recommend hiring a blog management service to do just that.
Photo Credits: 1
Originally posted 2008-08-14 05:00:10. Republished by Old Post Promoter
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December 30th, 2008 — advertisment, customer trust, goals, public relations, reputation
In today’s current business world, the media is more savvy than ever and so are consumers. This has led many companies to adopt a full disclosure policy on their corporate blogs. Is this policy right for you? Let’s look at a few of the upsides and downsides of full disclosure.
Upsides
1. Public perceives your company as honest.
Everyone loves it when a company owns up to mistakes, takes the high road and is brutally honest about their business deals. It is always refreshing to see a company that is willing to take that risk to be more open with the public and share what is really going on inside.
2. All press is good press.
Blogs that deal with full disclosure typically get lots of traffic and they are able to quickly generate a lot of buzz. This is really only useful if there is a way to turn what they are talking about into a positive light, but overall, when it comes to getting attention, full disclosure usually gets the job done.
Downsides
1. Is brutal honesty always the best policy?
If your company just took a major financial hit, does the public really need to know about it? One of the main problems with adopting a full disclosure stance is that it can really hurt you when things get tough. It’s one thing to say that the company is going through a rough patch, it’s quite another to get into details. This hurts your bottom line, and if you have investors, they may not appreciate your honesty with the public, especially if it affects your stock prices.
2. Bad reputations take only a few seconds to make.
It can take years to build up an image of corporate responsibility, but trashing your company’s image can only take a few seconds. Full disclosure often means talking about things that put your company into a decidedly unflattering light. If you feel your company can rise above that, terrific, but some companies never recover after a blogging disaster.
Weighing All the Options
Now that we’ve gone over the good and bad side of full disclosure, it’s time to get really serious and think about how it could affect your company. Do you have investors? If you do, this is probably not the best policy for your corporate blog. The risks far outweigh any benefits.
Is your company fairly new and so far scandal proof? In this case, then a full disclosure policy can help build a solid reputation around your company and present it in a good light. You may change your mind however the instant the first bad piece of news hits the press.
Lastly, what do you want people to think of when your company name comes up? If you don’t want the latest blogging fiasco to be at the tip of everyone’s tongue, a little mystique is probably a good thing. Blogging is a balance, and it’s up to you to decide how much information you want to reveal.
Photo Credits: 1
Originally posted 2008-08-18 05:09:40. Republished by Old Post Promoter
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October 22nd, 2008 — content, public relations
So many advice columns, tips and books focus on what you should talk about on your corporate blog, but few ever go into things that you should not talk about. While it is important to focus on the positive, you also need to be aware of some common mistakes that can derail your efforts. With the right approach, and saying the right things, your corporate blog can be successful. However, it only takes one bad post to sink all the work that you have done.
Let’s go over a few things that have no place on corporate blogs:
1. Company Rivalries –
If company X has stolen your customers/clients/ideas, your blog is not the place to air that dirty laundry. Company rivalries may be interesting, but at the end of the day, the participants just end up looking foolish, or downright nasty. It is best to take the high road when you are in the midst of a problem like this and keep the dirty laundry where it belongs. Your corporate blog should always present the best possible public face to the world, and that face should not look petty.
2. Bad News –
While there are some instances where full disclosure on a blog can benefit a company when there is bad news, if you are not versed in the art of communicating bad news and putting a good spin on it, it does not belong on your blog. Once again, we come to the public face of your company. Your blog is the place for positive news, not for “the sky is falling and we are all going to be homeless.” Keep the bad news out of your blog, unless there is absolutely no way that you can avoid addressing a problem.
3. Inappropriate Humor/Graphics/Videos/Sound Files –
Viral videos have exploded on to the scene and although many are truly funny and you may want to share them, they have no place on a corporate blog. Bottom line – if you wouldn’t tell a joke, show a video or graphic to your 98 year old grandmother, it doesn’t belong on your blog. You may think it’s funny, 99% of your readers may agree, but it’s that 1% that can tank your company. Always keep it clean, and avoid running the risk of tarnishing your company’s image through inappropriate content.
One thing that corporate bloggers need to be aware of before they write one word is that in the blogosphere, a post is forever. It’s not just about weathering the storm that a bad post can cause for a week. Thanks to search engines, caching, linking and copying, a bad blog post will live forever.
Before you write anything, think for a minute if you will be proud of that post in a month, a year, five years. Chances are, that’s how long that post will be around. If the answer is no, write something else. Always take the high road and your company will benefit.
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