If you are running a corporate blog and you feel that you do not have the customer base and the blog is not doing well, you may not be using the blog to its fullest potential. There are a few areas you need to examine to evaluate your blog to see how hard it is working for your company.
First and foremost, you should enable users to post comments, and your company should take the time to respond honestly and in full to user comments. While the blog is a podium for you to get your message out, it should also have a Q and A section to it, otherwise your blog will fail in the ether of corporate blogs. Answering the questions and comments that your users provide will ensure that your customers feel that you have a genuine interest in their opinions regarding your product.
Secondly, blogs should be in a conversational voice. Every post you make could be geared towards selling a product, but don’t make it sound like a commercial or copy for the product. Rather, you should make the piece have a real voice behind it. You can provide tips towards using a product, discuss upgrades to the product, give an insider perspective regarding the company, and many other posts which seem like natural conversation. Do not post blog entries as though you are a sales man; post entries which make you seem like an extreme fan for your company and its products.
Another aspect to watch for is whether your blog is providing a transparent look into your company, or whether it appears as though it is a filter piece of corporate propaganda. This is a very difficult aspect to gain control of, given that any large company will have a large legal department using black sharpies on every piece of copy. This ends up back at the same idea as before, you blog should be personal. It should be written from the customer’s perspective, as if they had open access to your company. Not only will you garner additional customers this way, but the ones you have will have much more trust in your company, and that means more customers.
Do not assume that if you post content on a site where users can comment, that you are blogging. That is a poor way to start and shows an indifference towards learning how to properly utilize the education available to you. Reading other blogs is the best way to truly understand how to setup your blog and how the posts should end up sounding. This also has a real benefit if you go to other blogs and comment and participate. This demonstrates that you have full interest in the consumer.
Finally, do not expect users to give you any real information on their own. Instead, gear posts towards asking your customers for their input. Making them a part of the creation process will not only give you valuable market research, but customers gain great confidence in a company when they feel that they are a part of the process.
All of these tips will ensure that you are utilizing your blog to the fullest potential. It is not a difficult prospect, but rather one that should should be approached from the consumers perspective, not the PR department’s.
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Originally posted 2008-12-18 05:21:31. Republished by Blog Post Promoter
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